With this stress-free service, you won't have to worry about scheduling a taxi or trying to navigate on your own. Our professional staff will help you get the most out of your vacation by taking you to the airport or hotel in a comfortable, air-conditioned vehicle that knows the best route to the airport and back. This saves you time, money, and hassle.
Inclusions & Exclusions
✔ In-vehicle air conditioning
✔ Private transportation
✔ All fees and/or taxes
✖ Gratuities
✖ Excess luggage charges (where applicable)
Pickup Locations
1. Jarro Cafe Tulum Hotel
2. Tropical Escape Hotel
3. Thompson Playa Del Carmen Beach House, by Hyatt
4. Xiinbal Tulum
5. Villas Santa Fe
6. Aqualuna by Xperience Hotels
7. Mision Sky Roof
8. Unic Design Hotel
9. OYO Hotel Posada Roma
10. Siesta Fiesta Hotel
11. Downtown Tulum Hotel
12. Real Playa del Carmen
13. Casa Agape Hotel Boutique & Beach Club
14. The Reef 28
15. Layla Tulum - Boutique Hotel & Restaurant
16. Cielito Hotel Boutique
Additional Info: **Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup.
Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
**Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup.
Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
Additional info
• Infants are required to sit on an adult’s lap
• Service animals allowed
• Infants and small children can ride in a pram or stroller
• Suitable for all physical fitness levels
• Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
• Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
• Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
• Partial cancellations/refunds are not available for roundtrip transportation services.
• This a private transfer, only you and your party will travel together.
• For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
• Transfer services are not exchangable for any other services/routes.
• Our services operate from 5:00AM to 11:59PM, if your arrival and/or departure falls outside these times please reach out to confirm availability.
